Challenges and problems of citizens at using the services of the public administration

The publication presents the findings of the research conducted by EUROTHINK – Center for European Strategies, and publisher is the Macedonian Anti Poverty Platform (MAPP). That is why this research focuses on public administration services in general, but especially emphasizes the services of the Office for Register of Births and Deaths. This research aims to serve as the basis for the announced reforms of the public administration, especially in the area of ​​services, to detect problems and challenges, but at the same time offer concrete solutions for them.