CHALLENGES AND PROBLEMS OF CITIZENS WHEN USING PUBLIC ADMINISTRATION SERVICES

The publication conveys the findings of the research conducted by EUROTHINK – Center for European Strategies, and the publisher is the Macedonian Platform against Poverty (MAPP). That is why this research focuses on the services in the public administration in general, but especially emphasizes the services of the Registry Office (UVMK). This research aims to serve as a basis for the announced reforms of the public administration, especially in the field of services, ie to detect problems and challenges, but at the same time to offer concrete solutions for them.